Published on 25 September 2023

FAQ RPC

General information

• Dashboard RPC (general information)

  Dashboard RPC
  

• Where to log in RPC

  RPC Login 

• Procedure for technical error messages in RPC

  1. Try to reload the RPC page using the Edge or FireFox Internet browser.

  2. Try it another time later.

  3. Contact the helpdesk ([e-mail]) with a print screen and the explication of the problem.
   

• Error messages during login to RPC

  

  This error message is displayed if the corresponding user account has not yet been linked to a company.
  In this case, make sure that you have sent the necessary «Application form to the registration office».
   

• Where can I find the products registered and reported so far

  The products registered and reported so far
  

• Product search and downloads

  Product search and downloads

User account (CH Login)

• How to create a CH login

  Create a CH Login
  

• Where can I find my CH login number

  My CH login number
  

• How can I change my password

  Password change
  

• Procedure if you forget your password

  Password forgotten
  

• Two-factor authentication

  • Two-factor authentication

    PDF7.74 kB15 December 2021

Notification of a preparation (in RPC)

• Products status